Knowledge base / Help center

Yes—fully dedicated. We sell true 100% bare metal—no VMware/KVM-style virtualization or oversubscription underneath.

When you rent a Mac mini you control the entire machine: Apple Silicon CPU, unified memory, and NVMe SSD. Your data never shares physical hardware with another tenant—max I/O, strong isolation, native macOS efficiency.

• In stock
  M4.S（16GB）：Unattended automation usually finishes within 5–15 minutes after payment, then emails SSH credentials.
• Custom
  M4.M / M4.XL：SKUs need on-site racking and networking—typically 24–72 hours. If you are in a hurry, prefer M4.S in-stock models.

Designed to break single-node limits, this is a physical add-on service.。

If you buy two or more M4.XL instances, engineers interconnect them in the data center using Thunderbolt 5 cables rated up to 120 GB/s for direct physical links—shared storage and coordinated compute with low latency, ideal for:

• Massive Xcode matrix builds
• Distributed LLM fine-tuning (70B+ parameters)
• ProRes / 3D cinematic render clusters

Yes—file a ticket for on-site work. We can factory-reset or install specific macOS releases (Ventura / Sonoma / Sequoia today).

Reinstalls usually take 2–6 hours with the machine offline. Note the desired OS in the ticket and back up first.

Yes. You receive full admin rights—install apps, tune settings, toggle SIP, and more.

We do not restrict software classes as long as you follow the Terms (no illegal activity or attacks). Xcode, Docker, Homebrew, Python, and Node.js are preinstalled or quick to add via package managers.

All dedicated. Each machine is physically wired to the access switch with 1 Gbps symmetric dedicated bandwidth and no data cap (within fair use).

We also assign one clean dedicated public IPv4 per device—no shared-IP port limits or mystery firewall blocks—good for public web services or private APIs.

For lowest latency we operate owned cabinets across APAC and North America:

• 🇸🇬
  Singapore
  ~40 ms RTT
• 🇯🇵
  Tokyo, Japan
  ~35 ms RTT
• 🇰🇷
  Seoul, Korea
  ~45 ms RTT
• 🇭🇰
  Hong Kong SAR
  ~8 ms RTT
• 🇺🇸
  US West (Silicon Valley)
  ~120 ms RTT
• 🇺🇸
  US East (Virginia)
  ~150 ms RTT

Figures are reference RTT from major mainland China cities; your mileage varies by ISP path.

Run these quick checks from your terminal:

The pricing page also includes a visual global latency map for reference.

Our data centers include baseline DDoS mitigation for common volumetric attacks. All inbound traffic is filtered at the network edge before it reaches your machine.

For enterprise-grade scrubbing (clean pipes, protected IPs, etc.), layer Cloudflare or another CDN on top—fully compatible with us.

After provisioning, the console and email list the IP and initial SSH password. From Terminal, iTerm2, or PuTTY:

On first connect type yes to confirm the host key, then paste the password. Upload your SSH public key after login and disable password auth:

• On Mac: Open Finder → menu bar Go → → Connect to Server（⌘K, then enter vnc:// and the VNC password from the console.
• On Windows / Linux: Download RealVNC Viewer or TightVNC—enter your IP and connect.
• Resolution: After connecting, adjust resolution and scaling in macOS System Settings → Displays.

Two ways to manage power:

1. In-guest soft actions (preferred): After SSH or VNC login, use normal macOS commands:
   sudo reboot # reboot

   sudo shutdown -h now # shut down
2. Console hard actions: MESHLAUNCH console → instance details → Reboot or Force power off. These commands cut/restore PDU power—hard resets; prefer soft reboots when possible.

After SSH login you may change passwords and sshd settings freely:

Two ways to see full hardware details:

1. Console: Sign in → My Services → Manage on the device—CPU, memory, storage, and IP summaries on the overview.
2. CLI: Over SSH run:

In the left nav open Billing & Finance for transactions and order detail.

The instance panel highlights Next renewal date. Weekly/monthly/quarterly plans auto-generate renewal invoices and charge about three days before expiry. To stop renewals, click Cancel subscription。

Refund policy highlights:

• 24-hour satisfaction window: Within 24 hours of delivery, full refunds are available for issues on our side (misconfiguration, unreachable host, etc.).
• Pro-rated refunds: Voluntary mid-cycle cancellation refunds the unused portion (minus elapsed time and a 5% processing fee).
• Non-refundable: Daily plans are not refundable once payment completes.

Submit all refund requests via ticket with the title "Refund request - Order #".

Bare-metal plans require swapping hardware—not an instant online resize like a VM.

Upgrades: open a ticket with requirements. We provision the new machine, migrate configs with you, and credit remaining value from the old order toward the new one. You own data movement—we provide guidance but do not auto-migrate user data.

We provide 24/7 ticket support with a first response in 15–30 minutes on average.

Console → Support & tickets → → New ticket, pick a category (technical / billing / sales).

You can also email us:[email protected]